Academia can provide you with a fully comprehensive unlimited support package for your education establishment. This agreement gives you peace of mind for your critical equipment and all reported issues will be dealt with in emergency response time.
This is an extended hardware parts and labour coverage, that can be purchased with the sale
of new equipment. It can also be taken out on any Apple equipment up to three years old.
In addition to the three year package, we can also offer a rolling one year contract upon request
and a bespoke five year.
Academia Care includes the following:
- Parts and labour for duration of warranty
- Hotline and remote desktop hardware support
- Collection and delivery of faulty goods
- Loan equipment during down time
- Unlimited Hotline support
- Unlimited E-mail support
- Unlimited Remote Desktop support
- Unlimited call-outs
- Unlimited on-Site Labour
- Unlimited loan equipment
- Quarterly remote diagnostics check and general service
Please contact our Apple support team who can offer further details on our support contracts…