Morae captures the total customer experience
- Screen video: Any activity taking place on the participant’s screen(s).
- Camera video: Facial expressions and nonverbals. Interaction with physical objects.
- Screen text: All text appearing on the screen during recording.
- Window events: When a window or dialog gets focus, is opened, closed, or resized.
- Audio:Voice captured with a microphone or video camera
- Observer input: Markers and notes entered by observers.
- Mouse clicks: Tracks left, right, middle, single-, double-clicks
- Keyboard activity: Every keystroke the user makes.
- Webpage changes: Browser events such as when and where a user navigates between webpages.
- Survey responses Multiple choice, choose one, rating scale, or open-ended.
All your data on one timeline
The old way to record customer interactions involved lots of devices and applications that don't talk to each other. Which ended up scattering your data across a bunch of unconnected media, like legal pads, videotape, spreadsheets, statistics software.
Morae ties everything together in one tidy package, eliminating hours of wasted effort. All your data is captured digitally and indexed to one master timeline for instant retrieval and analysis.
Preset study templates
Want to record a focus group? Software usability test? Mobile device test? Just select a template using the simple presets.
Morae sets up the initial details for you...like audiovisual sources, suggested markers, and who will launch recording. It even shows you a live preview of what will be recorded. From there, it's simple to add things like task definitions, discussion questions, surveys, and custom markers.
Want to use the same configuration again later? Just save and re-use.
Camera-only recording
Morae reaches beyond the screen...so you can record customer interactions that don't happen on the computer. Like focus groups, depth interviews, hardware testing, paper prototype testing, the list goes on.
Just plug one or two video cameras into your computer. You can use consumer-grade digital video (DV) cameras, webcams, or a mix of both. And if you're not recording the screen, use the recording computer for logging notes, too.
Measure customer perceptions
Go deeper by asking survey questions before the session, after each task, and at the end. Trigger them automatically or manually. Use the standard satisfaction survey (SUS) or create any number of custom surveys. Format can be multiple choice, choose one, rating scale, or open-ended.
Unlike paper surveys, Morae collects and stores data neatly in one place...and gives you all the tools you need to view and graph results with a click.
Unmoderated testing with AutoPilot
AutoPilot delivers instructions, tasks, and surveys automatically during the test session. So you could set up unmoderated testing at a public kiosk or a tradeshow booth and gather data without being there. Or if you're flying solo, AutoPilot will free you to prompt, listen, and observe more carefully during the session. And it eliminates all that messy, wasted paper, too!
Unobtrusive recording
Recorder runs in the background so it won't distract the user while you're recording his or her screen. It minimizes to the system tray by default, but you can also hide it completely during recording.
Remote, simultaneous observation
Connect to a live Recorder session from anywhere via a network (LAN/WAN/VPN). Observers can see and hear anything being recorded—customers' faces, voices, interactions on screen or with physical objects. Team members or stakeholders running Morae Observer can collaboratively log comments and markers in near real-time.
The results? More efficient logging, stronger buy-in, and a deeper understanding of your customers. Plus the money you save on travel alone will cover the cost of Morae many times over.
Want to do remote testing via the Internet?
With UserVue, participants don't have to go anywhere. Watch remotely as they interact with an application or website, then use Morae to work with the data!
Log key events, as they happen - Custom markers and notes
Unlike logging with a stopwatch and notepad, Morae helps observers give structured, detailed feedback that is automatically placed at the right moment on the video timeline.
During the sessions, observers flag important moments by simply selecting a preset marker from a list. Markers may be things like quote, frustration, include in highlight video, or anything else you've defined in advance. Observers can add text comments to elaborate or offer an insight.
This streamlined logging process results in more detailed, instantly searchable notes...saving you hours of time during review and analysis!
Lay the foundation for automated analysis - One-click task and error marking
Want to calculate standard metrics like time on task or error rate...automatically? By consistently marking a few simple things during every recording—like when the participant starts and ends a task, and whether they succeed—you'll benefit from Morae's powerful, automated analysis tools. Marking these events is as simple as clicking the mouse or pressing a keyboard shortcut.
Run a smooth session - Designated roles
Even if you have multiple observers, it's easy to keep them on the same page! Designate one person as task and error rate logger and designate one to remotely start and stop recording (if desired).
Share a video...no waiting - Record WMV
Want to give team members or clients a copy of the session right away? Save and share a Windows Media Video (WMV) file showing exactly what was displayed in Morae Observer.