Why Choose Live Guide?

Nearly all businesses are feeling pressure to keep up with changing market demands and developments in e-commerce. At the same time innovations in social media have brought about a change in customer behavior – more and more, customers are online, on the move, texting and chatting in real time for both business and pleasure. If you’ve taken time to visit our website you are aware of the many benefits of adding live chat to your website. So the question becomes: why choose Live Guide over the competition? Here are just a few of the reasons why.

Live Guide will meet tomorrow’s needs today

With Live Guide you can move forward with confidence knowing that your live chat solution will grow with your changing business needs. Start with text chat on your website and then expand into audio and video when the time is right; or do it all in your social media and email communications…seamlessly, affordably, and when it makes sense for your business. What happens when your product goes viral? Live Guide is super scalable and you only pay for what you need. Whatever your goals, today or tomorrow, count on Live Guide as an easy-to-use service that will adapt to your changing business needs and the evolving demands of your customers.

It’s easy, with a low cost of entry and a proven return on investment

It is easy to get started with Live Guide since there is nothing to download or install. We do the work on our dedicated servers, you simply log in and start setting up your first live chat campaign immediately. Live Guide is easy for your customers to use as well; they’ll keep coming back for a great online experience. Ultra-low cost of entry combined with scalable pricing options makes Live Guide a compelling choice, especially when you consider that all your support, maintenance and upgrades are included with no hidden fees. Also, Live Guide helps you create a more efficient working environment for your service agents, and that means faster responses, higher sales and reduced operating costs. Since chat operators can handle multiple sessions simultaneously, you save money by increasing per-agent productivity. Live Guide users routinely experience a return on investment within three to six months and gain an increase in sales of between 15-40%.

You’ll have worry-free security, rock-solid support and proven expertise

Netop has been an innovator in business technology for more than 25 years. We are experts in delivering a variety of highly secure, highly innovative solutions built with the needs of the most highly regulated industries in mind. Now in its fifth generation, Live Guide is respected for best-in-class usability, security and scalability. Go ahead, compare us to the competition, we’re confident you’ll like us better. More than that, our in-depth market knowledge and respected technical expertise make us a partner of choice for Fortune 100 companies worldwide. Headquartered in Denmark, Netop has offices in the United States, Great Britain, China, Romania and Switzerland. Our world-class technical support ensures that each of our customer organizations can make the most of Live Guide to increase sales, improve customer support, reduce service costs and build brand loyalty.