Academia

Designed for the professional help desk market, Netop Remote Control OnDemand is a fast, secure and reliable solution that provides instant remote support over the Internet.

Netop OnDemand provides unparalleled flexibility for your organizational support needs by offering two different ways of initiating a help desk session: the help service or the service ticket mode. Both modes can be in use at the same time.

Help service mode

When support is needed end users simply activate a Web link, run a small executable, and fill out an incident description. The request is automatically queued at the help desk where it waits for the next available help desk agent.

Service-ticket mode

In service-ticket mode end-users usually contact the help desk by phone. The service agent then directs the end user to a specific Web site or e-mails a link from where the small program is downloaded. A unique, one-time service ticket is created by the help desk representative. This ensures that Netop OnDemand connects to the same agent to the same user.

Easy to adapt

OnDemand creates simple host files with various authorization levels. The graphical user interface can be adapted to meet your corporate design.

Full remote control functions

You can display a host desktop as full screen or as a window, and host control is performed using a keyboard and mouse allowing remote controlled activation of commands and applications.

Extremely user-friendly

A very small host file (~650 kb) supports OnDemand and it can be run with a click of the mouse. The system does not require installation or administration rights and facilitates automatic and complete deletion of the host file when the session has ended.

Transparent for the user

OnDemand enables manual access confirmation by user with clear-text overview for rights associated with the help desk and provides a hot key for breaking the connection.

Firewall-compatible

OnDemand does not require complicated reconfiguring of the firewall through use of HTTP protocol over port 80. Our flexible configuration allows you to run Netop OnDemand through other ports.

Secure direct connection

We provide a direct and encrypted connection between Host, WebConnect and Guest computers without any need to interpose an external server. No 3rd party servers are used, ensuring the highest level of security. A host can disconnect at any time, placing the customer in control of the session.

Secure bidrectional file transfer

OnDemand has a high-performance file manager with drag and drop support for transferring updates, patches and drivers, or for picking-up files from remote computers for diagnosis through the help desk.

Integrates seamlessly with Netop Remote Control

We provide two great products in one intuitive interface. If you already use Netop Remote Control for network-wide support and maintenance, Netop OnDemand will integrate seamlessly and expand the functionality of your Netop Remote Control Guest.

Outstanding performance

OnDemand is one of the world’s fastest solutions. Your work flows smoothly, even with narrow-band connections, through utilization of self-developed compression methods and algorithms.

Integrated messenger

Our integrated chat function ensures that the user and help desk can stay in contact with each other during maintenance work, if necessary.

Verification-compatible session recording

In-depth logging of all activities on the guest computer and optional recording of complete sessions as video file ensure security and auditability.

Multiple/single connection to the help desk

Choose between connecting to the entire help desk or to individual supporters.

Platform versions

Platform: 32-bit and 64-bit

Windows 7 Starter, Home Premium, Professional, Ultimate, Enterprise

Windows Vista Home Basic, Home Premium, Business, Ultimate

Windows Server 2008 R2 Foundation, Standard, Enterprise, Datacenter

Windows Server 2008 Web, Standard, Enterprise, Datacenter

Windows Server 2003 Web, Standard, Enterprise, Datacenter, TS

Windows XP Professional, Tablet PC, Home Edition (SP0,1,2,3)

Windows 2000 Server, Advanced Server (SP0,1,2,3,4)

Windows 2000 Professional (SP0,1,2,3,4)

Windows ME, 98

Memory

OS requirement plus additional 16 MB.

Communications

Network adapter with TCP/IP allowing HTTP at port 80.

Support for all proxy servers compliant with HTTP version 1.1 or later.